Kothi Pushkar

Effective Date: October 2026

At Kothi Pushkar, we strive to make your booking and stay experience as seamless as possible. We understand that travel plans can change unexpectedly. Below is our transparent Cancellation & Refund Policy outlining deadlines, cancellation slabs, and refund processing procedures.

1. Cancellation Policy & Refund Slabs

Cancellations must be raised via email or through the official booking portal prior to the scheduled check-in time (12:00 PM on the arrival date). Refund calculations are based on the standard room rate and deposit paid:

Cancellation Timeline Applicable Refund Deduction / Charges
7 Days or more before check-in 80% of booking amount 20% administrative fee
Between 3 to 6 Days before check-in 50% of booking amount 50% retention charge
Within 48 Hours of check-in No Refund (0%) 100% total room deposit
No-Show (Non-arrival without notice) No Refund (0%) 100% total booking charges

2. Peak Season & Fair Bookings Exception

Important: During peak festival windows—including the Pushkar Camel Fair, Kartik Purnima, Diwali, Christmas, and New Year (December 24 to January 2)—all bookings are categorized as Strictly Non-Refundable and Non-Amendable. Any cancellation or modification will result in full retention of the paid deposit.

3. Refund Processing & Mode of Payment

Once a cancellation request is validated by our accounts desk, refunds are handled in following manner:

  • Source Account Reversal: Approved refund amounts are credited directly back to the original source payment method used during checkout (Credit/Debit Card, UPI, or Net Banking).
  • Processing Timeline: Refunds are initiated within 2 to 3 business days of cancellation approval. The credit will reflect in your bank account/statement within 5 to 7 working days, subject to your respective banking institution's clearing cycle.
  • Cash Payments: If a advance deposit was accepted via verified cash settlement, the refund will be processed through standard NEFT/IMPS bank transfer following guest authorization and bank detail verification.

4. Early Check-Out & Partial Stays

In the event that a guest checks out earlier than their scheduled departure date, no partial refunds or rate adjustments will be provided for the remaining unused nights.

5. Cancellations by Property (Force Majeure)

In rare scenarios where Kothi Pushkar is unable to honor confirmed reservations due to operational failures, government-mandated travel curbs, or unexpected Force Majeure occurrences (e.g., severe natural calamities):

  • Guests will receive a 100% full refund of all payments received, or
  • Guests will have the choice to convert the full booking value into a credit voucher valid for rescheduling within 6 months.

6. How to Request a Cancellation

To request a booking cancellation, please submit your reservation details and booking ID through either of the following channels:

  • Email: Kothipushkar22@gmail.com (Include "Cancellation Request - [Booking ID]" in the subject line)
  • Location: oppsite, punjab national bank atm, Near, Brahma Temple Rd, Ganahera, Pushkar, Rajasthan 305022
  • Phone / WhatsApp: +91 9462775928